BJCTA conducted a detailed examination of its existing transit services and service area to identify deficiencies and opportunities. This included taking a hard look at:
- Demographics/Employment
- Bus Route Efficiency and Productivity
- Ridership
- Operations
- Vehicle Maintenance
- Finance and Funding
BJCTA also gathered input from stakeholders to include employers and economic developers, colleges, universities, and trade schools, hospitals and healthcare organizations, human and social service agencies, and community development interests.